Getting feedback from users on your website is already a bit of a challenge. Sure, people love to complain (“Why don’t you offer 24 hour customer service? You suck!”) or share ideas (“you should totally add a button that lets me download any song for free!”) but not everyone takes the time to comment and often those that do either don’t accurately describe the issue or don’t give you enough information to solve the problem.

So the next time someone gets in touch to say “the thing on your homepage doesn’t look right” why not send them to Support Details to get the lowdown on their machine? Just by visiting supportdetails.com, a web user will immediately see the details about their operating system, web browser, screen resolution, flash version and more – plus can instantly email the info to you or your web team.

You can also use Support Details to confirm you’ve changed your own settings either when upgrading web resources or testing your own website.

The customer might always be right but that doesn’t help much if they don’t know their javascript from an espresso and keep telling you “the clicky thing is broken.” There’s a reason Support Details calls itself Tech Support Anger Management.

Now that’s supportive.